Frequently Asked Questions (FAQs)

Welcome to ZESTU’s FAQ section. Here you’ll find quick answers to the most common questions about our products, services, and policies.

1. What products does ZESTU sell?

We offer a wide range of products including Home & Kitchen essentials, Gardening tools, Electronics, Sports & Outdoor gear, and Baby Toys.

2. How can I place an order?

Simply browse our website www.zestu.co, add your desired items to the cart, and proceed to checkout. You’ll receive an order confirmation once the purchase is complete.

3. What payment methods do you accept?

We accept secure online payments through major debit/credit cards, bank transfers, and other safe payment gateways available on our site.

4. Do you offer international shipping?

Currently, we deliver across the UAE and selected regions. For international orders, please contact our support team before placing your order.

5. How long does delivery take?

Delivery times vary based on location:

• UAE Orders: 2–5 business days

• International Orders (if applicable): Varies depending on shipping provider

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/WhatsApp. You can use it to track your package.

7. Can I return or exchange a product?

Yes, we have a Refund & Return Policy. Products can be returned if they are defective, damaged, or incorrect. Please ensure the item is unused, in original packaging, and reported within 7–14 days of delivery.

8. Who pays for return shipping?

If the return is due to an error on our part (wrong or defective product), ZESTU will cover the return shipping cost. Otherwise, customers may be responsible for shipping fees.

9. Can I cancel my order?

Yes, orders can be cancelled before shipment. Once shipped, the order cannot be cancelled but may be eligible for return.

10. How do I contact customer support?

You can reach us anytime at:
📧 Email: info@zestu.co
📞 Phone/WhatsApp: +971 56 2423890

11. Where is ZESTU located?

📍 Company Address: Shams Free Zone, Sharjah Media City, Sharjah, UAE
🏢 Business Address: Near UBL Bank, Murshid Bazar, Dubai